Frequently Asked Questions
Everything you need to know about your Hera BEAUTÉ experience.
Are Hera BEAUTÉ products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we never test on animals at any stage of production.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
What is your return policy for skincare items?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return lightly used products for a full refund or store credit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How can I track my package?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.
Are your products safe for sensitive skin?
Most of our formulas are dermatologically tested and designed for sensitive skin. However, we always recommend checking the full ingredient list and performing a patch test before first use.